The Hotel at the River Rock Resort was designed to create an alternative to the high-energy casino and hotel across the street. Minutes from YVR and 15 minutes to downtown by SkyTrain the hotel has maintained an 80% occupancy since opening and receives rave reviews from guests. The touchstone for the project was “Big impact, small space, limited budget”. The visioning and design focused on a tailored use of space, effective lighting to set the mood, and impactful design features to deliver the ‘unexpected’. The big impact of creating a memorable experience is delivering customer service. One-on-one check-in pods were designed in the lobby to give the guest private individual attention. Something that doesn’t go unnoticed; they receive great customer service reviews.