The design of Prospera Credit Union’s new flagship branch in Abbotsford was inspired by the company’s long history of service in BC communities. The planning integrates the wealth management team with the daily personal banking services in a welcoming yet professional atmosphere. The Prospera brand emphasizes trust, building relationships, and providing high-level customer service, so the team designed a space that is transparent and comfortable, with glazed panels enabling natural light transmission and clear sightlines for staff to see and greet clients. Open areas with lounge seating, semi-enclosed personal service stations, and natural materials create a friendly banking experience that is revitalizing the membership.