06 Aug 06 2012


‘Transformational Change’ were the words used by Fraser Health CEO Nigel Murray to describe his vision for the new administrative offices in Central City. Consolidating 11 locations into one constituted a major change for the people working in the space. Not only were they moving from small offices of 2,000 – 10,000 square feet into two large 55,000 square foot floor plates, they also were moving from traditional office oriented spaces to open workstations.

Creating a central facility was a new beginning that provided an opportunity to embrace new ways of working. Fraser Health is committed to establishing the real estate, technology and human resource systems required to allow staff to work how and where they want. This was achieved by creating a network of places that support individual, as well as, collaborative work.

The planning process employed by SSDG was highly collaborative. Departments were encouraged to include their teams in the process, and SSDG worked with large groups using a hands on planning process that allowed people to be a part of the change. This in turn played a key role in the buy-in and change management process.

The result is a creative planning solution that gave teams privacy and a strong feeling of community, while providing collaborative spaces throughout to facilitate open communication.

“The design of the Fraser Health Admin offices at Central City was challenging; SSDG worked with the Facilities Team in transitioning staff from offices to open plan, incorporating concepts to address flexible workstyles and large floor plates. The team was accessible, creative and were affectionately referred to as the Super Surrey Design Gals!”

Larry Harder,
Director of Capital Projects

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