The Hotel at River Rock
The Hotel at the River Rock Resort was designed to create an alternative to the high energy casino and hotel across the street. Minutes from YVR and 15 minutes to downtown by skytrain the hotel has maintained an 80% occupancy since opening and receives rave reviews from guests. The touchstone for the project was “Big impact, small space, limited budget”. The visioning and design focused on a tailored use of space, effective lighting to set the mood and impactful design features to deliver the ‘unexpected’. The big impact to creating a memorable experience is delivering customer service. One-on-one check-in pods were designed in the lobby to give the guest private individual attention. Something that doesn’t go unnoticed; they receive great customer service reviews.
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