05 Nov 05 2012


After years of outsourcing, FortisBC repatriated their Contact Centre operations, part of an effort to create jobs in BC and provide better customer care. Two Contact Centres were constructed, one in Burnaby and one in Prince George.

The 50,000 SF Burnaby Contact Centre was designed to reflect Fortis’ core values: environment, innovation and well-being. These values were integrated into custom wall graphics that created areas of high visual impact while personalizing the space and reinforcing key brand concepts.

“The new Contact Centre is a contemporary and vibrant space. SSDG’s design concept “Flow” inspired the curved and linear walls to clearly delineate movement within the space. The use of wood added warmth and helped create a healthy and sustainable workplace.”

Becky Richardson, FortisBC

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